Advance Reservation Policy

Reservations are offered on a first-come, first-served basis. Reservations can be made online on our Schedule page and you can reserve up to two weeks in advance and up to 15 minutes before class begins.

Class Attendance

All first-time students must fill out a liability waiver prior to participating in the HIIT Lab. First time students are asked to show up to their first class 10 min prior to start of class. All students must arrive at least 5 mins prior to the start of class. Late arrivals can really throw a class off so a $5 fee is incurred if you arrive late to class.

Class Cancellation Policy

We have a 10-hour cancellation policy for AM classes and 2-hour cancellation for PM classes.

Early Cancel: An Early Cancel is any cancellation (online or by phone) that occurs more than 10 hours prior to an AM class or 2 hours prior to a PM class. There is no charge for an Early Cancel.

Late Cancel: A Late Cancel is any cancellation less than 10 hours prior to an AM class or 2 hours prior to a PM class. A $10 fee is incurred for Late Cancel.

No Show: A $15 fee is incurred for anyone who is unable to cancel their reservation prior to class or does not show up for class. If you have a class pack, that class will go back into your account.

Membership Policy

All class packs and memberships may be purchased online through your Momence profile. All classes must be purchased prior to participation in class. We accept MC, Visa, and American Express. If payment for services cannot be processed when due, services or privileges may be suspended or terminated.

Discounted rates are available for students, military, teachers, firefighters, and policemen/women. MUST show valid ID. All discount codes, promotions and referral programs must be presented at the time of purchase for them to be applied to membership. All class fees, future prices, discounts, and promotions are subject to change.

Memberships are non-refundable, non-transferable, and non-shareable.

For membership cancellations, you can now do it via your Momence profile. Super easy!! No more awkward break-up feelings.

Health Requirements

Please make sure to check with your primary care physician to make sure that you are healthy enough to participate in HIIT Lab classes. All participants must complete the online liability waivers via Momence before participating in a HIIT Lab class.